Help Account

How do I create an account?

To create an account for purchasing Jointxl Plus, simply click the "Create Account" button on our website. You'll need to fill in the form with your details, including your email address. Once you've completed the form, click on the "Create Account" button to finalize the setup. Rest assured, your personal information is kept private and secure, as outlined in our Privacy Policy.

How do I edit my account information?

Editing your account information is straightforward. Just log in to your account by clicking "Create Account", and then find the edit link to update your information as needed.

How much is shipping for Jointxl Plus?

Great news! We offer FREE SHIPPING within the US on all orders over $40. For orders under this amount, shipping costs are automatically calculated during checkout, ensuring you know exactly what you're paying before confirming your purchase.

I forgot my password. What should I do?

In the event you forget your password, there’s no need to worry. Simply go to the login section and click the “Forgot your password” link. Follow the instructions, and an email with your password will be sent to you promptly.

How do I return my Jointxl Plus product?

We're confident in the effectiveness of Jointxl Plus, but if you're not completely satisfied, you can return the unused portion within 60 days. To initiate a return, please submit a ticket.

I received the wrong product. What should I do?

If you receive a product different from what you ordered, please contact our customer service within 10 days of receiving the product. We're here to ensure you get exactly what you ordered and address any mistakes immediately.

What is your return policy for Jointxl Plus?

Jointxl Plus comes with a 100% satisfaction guarantee. If you're not satisfied for any reason, reach out within 60 days from receiving your order for a full refund on your first purchase, even if you've opened the bottle. This policy ensures you can try Jointxl Plus risk-free. Note, our complete Returns Refunds Policy offers all the details you need.

When will my Jointxl Plus order ship?

We strive to process orders swiftly. For specific information on the availability of items, please refer to individual product pages. After placing an order, you can track its status via the "My Account / Order Status" link. Expect a shipment confirmation email complete with tracking information within 60 hours of your order being shipped.