Help Center
Welcome to the JointXL Plus Help Center!
Start your journey to better joint health with confidence, knowing we're here to support you every step of the way. This resource hub is designed to answer your questions and address any concerns about JointXL Plus, our premium joint health product. Here, you'll find comprehensive answers to the most frequently asked questions by our customers.
Our goal is to provide clear information on how JointXL Plus works, details about our satisfaction guarantee, and expert advice on easily adding JointXL Plus to your daily routine.
If you can't find the information you need, don't worry! Our dedicated customer support team is just an email away, ready to provide personalized assistance and ensure your experience with JointXL Plus is as helpful as possible.
Guarantees
Pricing and Billing
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do I have to pay sales tax on my purchase?
- When will my credit card be charged?
Additional support
International shipping
- Do you ship internationally?
- What are my payment choices?
- When will my order ship and what are my shipping charges?
- What is the return policy?
Order Status
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- When will my backorder arrive?
- Can I place my order by phone?
- Problem placing an order on our website?
- Did not receive your order confirmation or shipping notification?
- Are you unable to track your shipment?
My Account
- How do I create an account?
- How do I edit my account information?
- How much is shipping for Jointxl Plus?
- I forgot my password. What should I do?
- How do I return my Jointxl Plus product?
- I received the wrong product. What should I do?
- What is your return policy for Jointxl Plus?
- When will my Jointxl Plus order ship?